How I Can Help You Remotely
Multiple ways to get help with your IT problems - whatever works best for you
Screen Sharing Help
I can see your screen and help you fix problems in real-time.
- • Live screen sharing sessions
- • Walk you through solutions
- • Fix problems together
- • Show you how to prevent future issues
Remote System Access
Secure access to your systems for maintenance and quick fixes when needed.
- • Secure connections only
- • You control access permissions
- • Session logging for security
- • Quick maintenance and updates
Emergency Response
Same-day response for urgent issues that are affecting your business.
- • Same-day emergency response
- • Priority for existing clients
- • Direct contact with me
- • Fast problem resolution
Multiple Ways to Contact
Email, phone, or video call - whatever works best for your situation.
- • Email for non-urgent issues
- • Video calls for complex problems
- • Phone support when needed
- • Quick response via email
Knowledge Sharing
Learn how to handle simple issues yourself while I help with the complex stuff.
- • Step-by-step guidance
- • Simple documentation
- • Best practices tips
- • Prevention advice
Remote Work Friendly
Help your remote team with IT issues no matter where they're working from.
- • Support remote workers
- • Home office setup help
- • VPN and security assistance
- • Flexible scheduling
Support Options
Choose what works for your business - from occasional help to ongoing support
Pay Per Issue
Get help when you need it without ongoing commitments
- • Email and phone support
- • Remote troubleshooting
- • Screen sharing sessions
- • Pay only when you need help
Monthly Support
Regular support for growing businesses
- • Priority response times
- • All communication channels
- • Proactive monitoring
- • Monthly health check-ins
Full IT Partnership
Comprehensive support for busy business owners
- • Direct access to me
- • All services included
- • Emergency response
- • Flexible arrangements
Our Support Process
Streamlined support workflow designed for rapid issue resolution
Contact
Reach out through your preferred channel - phone, chat, or email.
Triage
Issue assessment and priority assignment based on business impact.
Resolve
Expert technicians work to resolve your issue using remote tools.
Follow-up
Confirmation of resolution and preventive recommendations.