Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last updated: December 2024
1. Information We Collect
Personal Information
When you contact us or use our services, we may collect:
- Name, email address, and phone number
- Company name and job title
- Service preferences and requirements
- Communication history and support tickets
Technical Information
We automatically collect certain technical information:
- IP address and browser information
- Device type and operating system
- Website usage patterns and analytics
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Provide and improve our IT consulting services
- Respond to your inquiries and support requests
- Send important updates about our services
- Analyze website usage and optimize user experience
- Comply with legal obligations and protect our rights
- Send marketing communications (with your consent)
3. Information Sharing
We do not sell, trade, or rent your personal information. We may share information in these limited circumstances:
Service Providers
We work with trusted third-party service providers who help us operate our business, such as cloud hosting providers and analytics services.
Legal Requirements
We may disclose information if required by law, court order, or to protect our rights and the safety of others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
4. Data Security
We implement appropriate security measures to protect your information:
- Encryption of data in transit and at rest
- Regular security audits and vulnerability assessments
- Access controls and employee training
- Secure data centers and backup procedures
- Incident response and breach notification procedures
While we strive to protect your information, no method of transmission over the internet is 100% secure.
5. Your Rights and Choices
Depending on your location, you may have the following rights:
Access and Portability
Request a copy of the personal information we hold about you.
Correction
Request that we correct inaccurate or incomplete information.
Deletion
Request that we delete your personal information, subject to certain exceptions.
Marketing Communications
Opt out of marketing emails by clicking the unsubscribe link or contacting us directly.
6. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve our website functionality and user experience
- Provide personalized content and recommendations
You can control cookies through your browser settings, but disabling cookies may affect website functionality.
7. Data Retention
We retain your information for as long as necessary to:
- Provide our services and support
- Comply with legal and regulatory requirements
- Resolve disputes and enforce our agreements
- Improve our services and operations
We periodically review and delete information that is no longer necessary.
8. International Transfers
As a small consulting business, we primarily work with clients in our local region. If we do work with international clients, we ensure appropriate safeguards are in place to protect your information according to applicable privacy laws.
9. Children's Privacy
Our services are not intended for children under 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.
10. Updates to This Policy
We may update this privacy policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services constitutes acceptance of the updated policy.
11. Contact Information
If you have questions about this privacy policy or our data practices, please contact us:
VroomTech
Email: hello@vroomtech.net
Response time: Usually within 24 hours