Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last updated: December 2024
1. Information We Collect
Personal Information
When you contact us or use our services, we may collect:
- Name, email address, and phone number
- Company name and job title
- Service preferences and requirements
- Communication history and support tickets
Technical Information
We automatically collect certain technical information:
- IP address and browser information
- Device type and operating system
- Website usage patterns and analytics
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Provide and improve our IT consulting services
- Respond to your inquiries and support requests
- Send important updates about our services
- Analyze website usage and optimize user experience
- Comply with legal obligations and protect our rights
- Send marketing communications (with your consent)
3. Analytics and Tracking
Microsoft Clarity
We partner with Microsoft Clarity to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products and services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization and fraud/security purposes.
For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
Cloudflare Turnstile
We use Cloudflare Turnstile on our contact form to protect against spam and abuse. This service may collect certain technical information to verify that you are a real user. For more information, see Cloudflare's Privacy Policy.
4. Information Sharing
We do not sell, trade, or rent your personal information. We may share information in these limited circumstances:
Service Providers
We work with trusted third-party service providers who help us operate our business, such as cloud hosting providers and analytics services.
Legal Requirements
We may disclose information if required by law, court order, or to protect our rights and the safety of others.
5. Data Security
We implement appropriate security measures to protect your information:
- Encryption of data in transit and at rest
- Regular security audits and vulnerability assessments
- Access controls and employee training
- Secure data centers and backup procedures
- Incident response and breach notification procedures
6. Your Rights and Choices
Depending on your location, you may have the following rights:
Access and Portability
Request a copy of the personal information we hold about you.
Correction
Request that we correct inaccurate or incomplete information.
Deletion
Request that we delete your personal information, subject to certain exceptions.
7. Contact Information
If you have questions about this privacy policy or our data practices, please contact us:
VroomTech
Email: hello@vroomtech.net
Response time: Usually within 24 hours